Now Hiring:
Client Relations Associate

The Commons Law Center is a fast-growing, 501(c)(3) nonprofit organization with a mission to revolutionize access to basic legal services, information, and support for underserved Oregonians. The Commons’ provides sliding scale and flat fee legal services, free community education, and practical training for law students and new lawyers. The Commons seeks a full-time Client Relations Associate to work with potential, new, and existing clients, as well as help launch our Tenant Eviction Defense program to prevent evictions post-pandemic

Client Relations Associate Responsibilities

  • Triage prospective clients who reach out by phone, email, and webforms to smoothly and efficiently onboard them as clients or refer them to partner organizations
  • Interview prospective clients about the details of their case, collect and manage related data, answer initial case financing related questions, sell consultations and flat-fee legal service packages, and schedule prospective client meetings
  • Prepare engagement letters, including pricing out cost of services for paid legal help
  • Make outbound calls to tenants who have had an eviction case filed against them to help connect them with services and rental relief
  • Manage clean client data, including for conflict checks and through disengagement
  • Collaborate with marketing and program teams as time allows

Client Relations Associate Requests 

  • Proficient working in a highly digitized office and across multiple applications
  • Comfortable working remotely for the foreseeable future
  • Possesses outstanding communication skills and a strong sense of empathy
  • Willingness to innovate, try new things, fail, learn, and try new things again
  • Experience in customer service or sales, like restaurants or retail
  • Experience with CRM, database, or other case management software
  • Training in anti-racism or in trauma informed care
  • Bilingual Spanish/English

Other Job Information

Reports to:                     Client Relations Manager

Salary & Benefits:       $38,000 per year plus benefits, including employer-sponsored healthcare and generous vacation policy

How To Apply:            Please submit a single PDF including a cover letter, resume, and three references to jobs@thecommonslawcenter.org

Heads Up:                     Working largely remotely until further notice